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اردو
Resolved
The platform is crashed for half an hour
Mediating Parties 
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$1,300(USD)
Time
38 day 17 hour
Mediation Status
Hong Kong2023-03-25
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-02-23
Reply Exness
There was a short-term technical issue on our trading server on February 3, 2023. We are deeply sorry for the inconvenience caused. Don't worry about it. The problem has been spotted and dealt with. In the circumstance, we have recalculated the financial result of orders affected according to the price, at which you tried to close positions first, recorded in the server log document. Based on the price, your order was closed with small losses. The difference has been recorded in account 59229126. Please feel free to contact us, if you have any questions.
Reply
Hong Kong2023-02-15
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-02-15
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-02-14
Start Mediation 
ego9544
ego9544Resulting in liquidation. I apply for compensation, but only get 1/3 of loss.
Start Mediation
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