Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.

When I opened an account in May last year, I basically did not operate or trade, but only occasionally opened a position. Because in the process of trading, positions are often not opened and closed, and even quotations are closed. Even when the quotation is open, it is necessary to repeatedly confirm the price to close the position, maliciously blocking the good point of the transaction. Thinking of all kinds of malicious behaviors on the platform, I just thought about withdrawing money and forget it. Now the trading software is not allowed to log in, and I have been unable to connect. No money, no money, no money, no one contacted or emailed the reason.