Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.

On March 21, at 6:17 Beijing time, the highest point of gold reached 2213 US dollars. I was going to close the position at 2211. The Exnessmt4 platform has been unable to close the position and showed that the quotation was closed, resulting in a loss of 30 US dollars in profit. The customer service has been unable to communicate!