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اردو
Resolved
Trader system stucks
Mediating Parties 
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$650(USD)
Time
48 day 4 hour
Mediation Status
Hong Kong2023-03-29
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2023-02-27
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong2023-02-11
Appendix 
ZUOSHOU.XIAOQI︒এ
ZUOSHOU.XIAOQI︒এAccount name: Wen Ming Hua.
Appendix
Hong Kong2023-02-09
Reply WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please submit the correct account name. Thank you for your cooperation.
Reply
Hong Kong2023-02-09
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2023-02-09
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2023-02-09
Start Mediation ZUOSHOU.XIAOQI︒এ
ZUOSHOU.XIAOQI︒এThe trader is stuck, skipping the stop loss point to stop the loss, and contacting the customer service only responds once a day.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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