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اردو
Resolved
I can't login to mt5.
Mediating Parties 
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$230(USD)
Time
47day22hour
Mediation Status
Hong Kong2024-06-12
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2024-05-13
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Sensitive Information
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Hong Kong2024-04-26
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-04-26
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam2024-04-25
Start Mediation 
ming933i4
ming933i4At 7:40 yesterday, I was disconnected from my mt5 account. I had 41 USD and about 120 USD floating profit. I couldn't go in to close the order, I lost my account.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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