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اردو
Resolved
At 9:30 p.m. on January 11, 2024, the highest price of XAU/USD was 2041 on other platforms. But on Exness, the price of XAU/USD was up to 2048.
Mediating Parties 
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$500(USD)
Time
35 day 17 hour 32 Minutes 29 s
Mediation Status
Hong Kong2024-02-16
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2024-01-17
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-01-12
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2024-01-12
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2024-01-11
Start Mediation 
BANGDEJIAGE
BANGDEJIAGEAt 9:30 p.m. on January 11, 2024, the highest price of XAU/USD was 2041 on other platforms. But on Exness, the price of XAU/USD was up to 2048.
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