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اردو
Resolved
EX platform malicious slippage liquidates positions with fraudulent means.
Mediating Parties
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$144(USD)
Time
34 day 14 hour 37 Minutes 33 s

Mediation Status
Hong Kong2024-02-09
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2024-01-10
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or send an email to the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you contacted us before, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong2024-01-06
Appendix
KKKONG

Image one is the screenshot of profits made from my orders, while image two is the account screenshot of EX platform.


Appendix
Hong Kong2024-01-08
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2024-01-08
Verified
WikiFX Mediation Center
Verified
Hong Kong2024-01-06
Start Mediation
KKKONG




I set a capital-guaranteed stop loss, but my position was also liquidated. If you can’t afford it, don’t let us deposit! ! ! The principal is only 144 US dollars! The slippage was so serious and malicious that my position was liquidated. The liquidated amount was more than my deposit. That's disgusting.





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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
