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اردو
Resolved
EX deletes the agent account, does not give commission, the customer service does not deal with it, stay away from this platform, cheat customers, cheat agents, and expose it.
Mediating Parties
Exness
Issue
Others
Requirement
improve service
Settlement Amount
$70,000(USD)
Time
57 day 22 hour

Mediation Status
Hong Kong2023-05-10
User confirmed it was fixed.
WANGZHEZHIFENG
Hong Kong2023-05-06
Appendix
WANGZHEZHIFENG
As an influential media, can you help me communicate with the platform? Or ex will become an illegal platform.
Appendix
Hong Kong2023-03-30
Appendix
WANGZHEZHIFENG



I hope WikiFX, a media with conscience, to lower the platform score due to the situation to protect more people from being defrauded.




Appendix
Cyprus2023-03-29
Reply
Exness
The related department is dealing with your problem. Please feel free to reach out to our 24 hours online customer service, if you have any question. Thank you.
Reply
Hong Kong2023-03-24
Appendix
WANGZHEZHIFENG

The withdrawal problem has been delayed for 18 days. I contacted the platform via phone with 400, email, and online customer service, and they all said that related department was dealing with it. They act like a robber. It's useless to reach out to the platform.


Appendix
Cyprus2023-03-24
Reply
Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to official customer service support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply to the email or reach out to the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong2023-03-20
Appendix
WANGZHEZHIFENG


The platform doesn't deal with the problem, please help me communicate with it.



Appendix
Hong Kong2023-03-19
Appendix
WANGZHEZHIFENG

Don't you expose ex which keeps delaying my problem? Or the platform which pay the money for ads can do whatever they want? At present, plenty of people do trust WikiFX.


Appendix
Hong Kong2023-03-16
Appendix
WANGZHEZHIFENG


I hope WikiFX to expose the platform rather than mediating. The platform no longer wants to deal with the problem. I know that they paid money to WikiFX for advertising, but do you really want to publicize a platform like this?



Appendix
Hong Kong2023-03-14
Appendix
WANGZHEZHIFENG
According to recent many agent customers, platform deleted the information of account agent. There have many same problems recently at platform ex, whose internal risk control department played tricks and did whatever it takes to cause loss to the customers. Incredibly terrible platform.

Appendix
Hong Kong2023-03-13
Appendix
WANGZHEZHIFENG
Account applicant and agent name: Wang Enwen. Account 7394242. Inquiry code 292582. Email 1993115864@qq.com.
Appendix
Hong Kong2023-03-13
Reply
WikiFX Mediation Center
Dear customer, please submit correct name for account opening. Thank you for your cooperation.
Reply
Hong Kong2023-03-13
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-03-13
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-03-13
Start Mediation
WANGZHEZHIFENG








Ex has been cooperating for many years, and when the platform is about to reach the reward of 60,000 US dollars, the platform deletes the agent mailbox, does not give commissions, and does not give commissions to customers under the name, cheating, and has various proofs of cooperation with them. There are customer service chat certificates and recording certificates. If the customer is cheated to prove it, mark the evidence. Video evidence, etc., is an untrustworthy platform. Risk control chaos kills customers.









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1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
