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اردو
Resolved
Platform scam! Malicious slippage transaction leads to liquidation!
Mediating Parties
TMGM
Issue
Scam
Requirement
compensation
Settlement Amount
$2,342(USD)
Time
34day17hour

Mediation Status
Hong Kong2023-04-07
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Australia2023-03-08
Reply
TMGM
Dear customer, thank you for your information. With respect to your problem, please send the details about your account and order by email to the official customer service mailto:support@tmgm.com, and we'll reply as soon as possible after an investigation. Thank you.
Reply
Hong Kong2023-03-06
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2023-03-06
Verified
WikiFX Mediation Center
Verified
Hong Kong2023-03-03
Start Mediation
lennon
Account 697712, order 28968667, 28968682, two lots of gbpusd and multiple orders with buying prices of 1.20143 and 1.20161 respectively. The take-profit price is set at 1.20200. After the market price has reached and exceeded the take-profit price, the transaction price is 1.18799 and 1.19075, resulting in an immediate liquidation of the account! It is ridiculous that the platform responds to normal slippage! This is completely defrauding customers. The stop profit setting can blow up the position. May I ask what is the significance of the stop profit setting on your platform? to steal money from customers? How do you let your users feel at ease to hand over money to your platform?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
