Global Broker Regulation Inquiry App
About WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
اردو
Resolved
Severe Slippage Again
Mediating Parties 
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$130(USD)
Time
31 day 22 hour
Mediation Status
Hong Kong2022-11-18
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-10-19
Reply Exness
Dear customer, thank you for choosing exness. We are deeply sorry for your complaint, please reach out to our customer service. And we will create order to follow up. Thank you for supporting exness. Have a good time.
Reply
Hong Kong2022-10-18
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2022-10-18
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Philippines2022-10-17
Start Mediation 
Jerson Pasco
Jerson PascoServere Slippage occur again on Oct 13. For order 69440146 MT4: 49253115. A loss of $67 on this slippage. I have stop loss but the trade did not close to that price. Happens twice, the first slippage was not compensated yet.
There was a huge Slippage on USDJPY and my trade was affected badly. I have my stop loss in place, but did not close to that price. This 2 order is affected: 65855055 and 66041335 with MT4 492553115 under this email account
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Singapore To view more
Download the WikiFX App
