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اردو
Resolved
Malicious operation and often disconnected, serious slippage
Mediating Parties
Exness
Issue
Severe Slippage
Requirement
compensation
Settlement Amount
$14(USD)
Time
59 day 18 hour

Mediation Status
Hong Kong2022-11-13
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-10-14
Reply
Exness
Dear customer, in reference to your problem, you can reach out to the 24 hours platform customer service for help or send an email to the official customer service - Cs@aimsfx.com (ensure the correct email) by the registered email address. If you contacted us before, please reply to the email or consult the official 24 hours customer service about your problem. Have a nice day.
Reply
Hong Kong2022-09-15
Contact Broker
WikiFX Overseas Customer Service
Contact Broker
Hong Kong2022-09-15
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-09-14
Start Mediation
wdoms
I trade gold yesterday and place a long order at 1722.561. I set stop loss and it makes profit and I set stop loss to 1723.517. It somehow slips to 1715.432 to stop loss for me.

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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
