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اردو
Resolved
Fees can be changed at will
Mediating Parties
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$1,000(USD)
Time
31 day 12 hour

Mediation Status
Hong Kong2022-09-10
Automatic completion after timeout
WikiFX Mediation Center
30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2022-08-11
Reply
Exness
Our platform provides floating spreads, which may increase or decrease according to the market. After choosing trading instrument and account type, you can check the spreads in the following table https://www.extrader.trade/zh/contractspecifications/#standard, where the data shows the average spreads of the previous working day. The spread table on the website reflects the average spreads of each trading instrument. Since the floating spread depends on the market, which means it is likely to be higher than the average value. Usually, the spread will increase when a major new is released or the correction occurs in trading. In any case, the expansion happens in a short time.
Reply
Hong Kong2022-08-10
Reply
WikiFX Mediation Center
Dear customer, please submit your correct name. Thank you for your cooperation.
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Hong Kong2022-08-10
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WikiFX Overseas Customer Service
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Hong Kong2022-08-10
Verified
WikiFX Mediation Center
Verified
Hong Kong2022-08-10
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JILUGEIEJIYOU


In just a few days, they changed my ustesh fee without notifying me! There are screenshots as proof



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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
