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اردو
Resolved
The network was disconnected and can’t log in, causing large losses
Mediating Parties 
Exness
Issue
Others
Requirement
other
Settlement Amount
$15(USD)
Time
34 day 23 hour
Mediation Status
Hong Kong2021-08-21
Automatic completion after timeout 
WikiFX Mediation Center
WikiFX Mediation Center30 calendar days elapsed after the broker’s last response. Without user follow-up, the ticket auto-updated to Resolved. Resubmit feedback if you dispute the result.
Cyprus2021-07-22
Reply Exness
We apologize for the inconvenience caused by a short-term technological malfunction occurring amid the maintenance of trading servers of Exness on July 17th. Please don't worry because the problem has been solved. After looking into the execution of the orders of your trading account, we have decided to cancel harmed orders and fully compensate for your losses thereof. If you have any other questions, please feel free to contact us at any time.
Reply
Hong Kong2021-07-19
Appendix 
J35804
J35804No reply?
Appendix
Hong Kong2021-07-17
Appendix J35804
J35804The trading account only had USD 20, but the network failure seen by the server caused me to lose USD 15.
Appendix
Hong Kong2021-07-19
Contact Broker WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong2021-07-19
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong2021-07-17
Start Mediation J35804
J35804The network was disconnected after BTCUSDm trading on Saturday. Failed to liquidate the positions. It caused large losses.
Start Mediation
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